We promise a lifelong return policy on all our produced items. This means that you can either send or bring back worn clothes that you purchased from us earlier. After the returned clothes were checked for its condition, you will be provided with a voucher. You can then redeem your voucher in our webshop. Here you can find more information on the processing of voucher payments and the amount of your voucher
Here you'll find the most frequently asked questions regarding various topics surrounding Manitober. Have a question that has not been answered before? Feel free to write us an email at firstname.lastname@example.org.
Enter the discount code in the box provided when placing your next order with us. The amount on your voucher will be applied directly to your order.
Please note that we cannot make direct payouts for vouchers or discount codes!
All garments given back will be checked on its condition, reconditioned and repaired if necessary, cleaned and offered as an refurbished item in the shop. We expect first refurbished clothes to be available in Spring 2018.
Good to know: Refurbished items are not only cheaper as new items but we still ensure a 12-month guarantee on defects in material and workmanship. That’s something you don’t get with other Second- Hand clothes.
When placing your order with us, you can choose between a variety of payment methods at the check-out. Payments can be carried out via credit or debit card by transfer in advance, with Google Pay, Apple pay, Sofort or Paypal. No additional fees will be applied for you with these payment options.
When your order leaves our warehouse, you will get a shipment confirmation including a tracking number. You can then follow your delivery whilst on its journey to you. If there’s a problem with the delivery, the delivery status hasn’t changed in a week or your tracking number hasn’t been attached to your notification, please send us an email with your order number at email@example.com.
Deliveries within Germany are free of charge. If you’re living outside of Germany, you can see the cost of delivery before ordering by placing your items in the basket, adding your postcode and country and pressing calculate.
Good to know: Inside Europe the delivery costs between 15€ and 22€ according to weight. Delivery is free of charge from a purchase value of 175€!
Transparency is a subject close to our hearts. That’s why we share the information on manufacturing and a self-report of its producers below each displayed item. Just click on each information icon above the product description.