You can return all of our clothes to us regardless of their condition and no matter when. We will pay you back up to 50% of the purchased price as a voucher! We clean and repair the returned clothes and then put them back into the cycle: as refurbished articles at lower prices in our online shop, as goods for second-hand shops or clothing donations. Win-win for everyone!

That's how it works:

1. Register the return of preloved items online here:

REBUY REGISTRATION 

2. Receive a confirmation email from us with a free DHL return label (it can take up to 3 working days)

3. Pack the clothes securely and send them to a DHL branch within 14 days. If you are nearby, you can bring the goods to us personally by prior arrangement.

IMPORTANT: Always enclose a slip of paper with your first and last name and your e-mail address with your return so that we can assign the correct form. Please also note that we can only take back clothing from Manitober.

4. As soon as we have receive the clothing, we will check its condition and contact you by email with an offer in the form of a voucher code. This can take up to 14 days.

The amount of the voucher is based on the following criteria:

Category

 Properties

% of original purchase price

1

Unworn, clean articles with original product hang tag and packaging.

95%

2

As good as new: Worn items in mint condition. Normal wear and tear, light abrasion due to washing, removable stains or light soiling and in no need of repair.

50%

3

Preloved: Worn items in need of repair. Show mediocre wear and tear, abrasion due to washing or small stains and/or mediocre soiling.

25%

4

Rejects: Items beyond repair; severe wear and tear; heavy soiling, big stains, torn or heavily washed items

5%

 

Please note: You have the right to reject our offer if you’re not happy with our determined choice on the condition of your returned items. (No hard feelings!)
In case of rejection we simply send back your returned item(s) without shipping charges. 

Any further questions? Have a look at our video or contact us!